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PROGRAM OVERVIEW

QVM is a contractual agreement between Ford and the aftermarket. QVM Vocations are primarily people-carrying applications, however Alternative Fuel QVMs include other work truck applications as well. Vocations include:

  • Ambulance
  • Shuttle Bus
  • Motorhome
  • Mobility
  • School Bus
  • Ship-Thru
  • Conversion Van / F-Series
  • Limousine / Hearse
  • Alternative Fuels
  • Electric/Hydraulic Hybrids (eQVM)
  • Police (Sedan & Utility)

QVM Programs do not certify or approve aftermarket modifications. Incomplete Vehicles are supplied to the upfitter and the upfitter is the Final Stage Manufacturer of record. The upfitter assumes liability for their modifications made to the OEM vehicle.

QVM Programs provide a competitive advantage to Ford Motor Company. Bid specifications often require QVM participation on non-Ford based products. Also, insurance companies often charge lower rates for QVM vehicles. QVM Programs provide support for the commercial industry and bring back critical voice-of-the-customer input for PD programs by:

  • Building relationships with the builders
  • Receiving real-time information
  • Defining vocation-specific option wants for future programs
  • Identifying Ford requirements for an OEM systems interface with aftermarket systems
  • Providing additional sales force at the vocational level that is selling Ford products

PROCESS SUMMARIES

Mod Center Summary

  • Vehicle does not leave financial possession of Ford Motor Company
  • Vehicle is generally a complete vehicle when it is placed in the transportation system
  • Ford Motor Company warranties all equipment added to the vehicle at the Mod Center per the new vehicle warranty policy
  • Sold through the Ford / Lincoln dealer network
  • Providing additional sales force at the vocational level that is selling Ford products

QVM Ship-Thru Summary

  • Vehicle is modified by upfitter and returned to Ford transportation system
  • Vehicle is generally a complete vehicle when it is placed in the transportation system
  • Ford Motor Company does not warranty equipment added to the vehicle
  • Sold through the Ford / Lincoln dealer network

QVM Vocation Summary

  • Vehicle is recognized as sold prior to the QVM Aftermarket modifying the vehicle
  • Vehicle is an generally incomplete vehicle as delivered
  • With the exception of Alternative Fuels, the finished vehicle is not sold through the Ford / Lincoln dealer distribution network and does not reenter the transportation system
  • Sold through the Ford / Lincoln dealer network

Aftermarket Requirements

QVM Aftermarket Requirements

  • Builder to maintain product liability insurance
  • Builder to register with NHTSA as a final stage manufacturer
  • Builder to offer a warranty on the items that are non OEM (Ford continues to warrant unmodified equipment)
  • Builder to maintain product liability insurance
  • Builder to register with NHTSA as a final stage manufacturer
  • Builder to offer a warranty on the items that are non OEM (Ford continues to warrant unmodified equipment)
  • Annual Assessments of process and documentation for vocational QVM’s
  • Semi-Annual Assessments of process and documentation for Ship Thru’s
  • Ford QVM assessments do not evaluate individual designs nor approve modifications beyond general guidelines supplied in the Incomplete Vehicle Manual or Body Builders Guide Non-QVM Aftermarket Manufacturers

Non-QVM Aftermarket Manufacturers

  • Modify vehicles often beyond Ford Body Builder Guidelines
  • Exceed specified GVWR / GAWR ratings
  • Exceed emission certification curb weights

QVM Assessment Process

Site visit verifies the following:

1. Vehicle weight

2. Construction process complies with published Body Builder guidelines
Meets VECI Label Emission restrictions for Frontal area

3. Additional required labels are present

  • Final Stage Manufacturer
  • TREAD Act (FMVSS 110)
  • A/C Charge Label

4. Information is available to the plant floor

  • Installation requirements for aftermarket equipment
  • Traveler for each vehicle (Broadcast)
  • A/C Charge Label

5. Process for critical characteristics and documentation of areas of Ford design responsibility

  • Seat Belt attachment torques
  • Traveler for each vehicle (Broadcast)
  • Lug nut torques

6. Final Drive Audit Process

  • Headlamp Aim
  • Functional checks on installed equipment (both OEM and aftermarket)

7. FMVSS Type I, II, or III Statement of Compliance Document is available
The assessment process ensures that the aftermarket QVM includes these elements in their Quality Plan:

  • Management Commitment
  • Employee Involvement
  • Written Quality Plan

Quality Control

  • Warranty Tracking
  • Root Cause Analysis of issues
  • Incoming Quality
  • Process Checkpoints / Inspections

Completed Vehicle Signoff

  • Verify Ford components function correctly
  • Drive Test
  • Labels

Customer Support

  • Owner Manual
  • Contact information